Help and FAQ

• Do I need a physical SIM card?
• How does Simfinity eSIM work?
• What happens after I buy a Simfinity eSIM?
• What happens after I enter my email?
• When does my eSIM plan start?
• Where can I find my eSIM after purchase?

• Can I change my email after purchase?
• How do I create a Simfinity account?
• I entered my email but did not receive the sign-in link. What should I do?
• I entered the wrong email address. What should I do?
• Why do I need to enter my email before buying?
• Why was I redirected to my Simfinity account?
• Will my eSIM be sent to the same email I used for registration?

• Can I buy an eSIM before my trip?
• Can I make calls or send SMS with Simfinity eSIM?
• Can I receive SMS or OTP codes with Simfinity eSIM?
• Can I use eSIM and my physical SIM at the same time?
• Does my phone need to be unlocked?
• How can I check if my phone supports eSIM?
• What is a carrier-locked phone?

See all articles in Before You Buy →

• What is a Country eSIM plan?
• What is a Lifetime eSIM plan?
• What is an Unlimited eSIM plan?
• What is a Regional eSIM plan?
• What types of Simfinity eSIM plans are available?
• Which plan type should I choose?

• Can I share my Simfinity eSIM data using hotspot?
• Does Google Maps use a lot of data?
• How can I make my data last longer?
• Is 100MB enough for travel?
• Is 1GB enough for travel?
• Is 3GB enough for travel?
• Is 5GB enough for travel?

See all articles in Data Usage & Plan Selection →

• Can I get the free 100MB more than once?
• Can I use a coupon with the free 100MB first-purchase offer?
• What is the free 100MB first-purchase offer?

• Can I buy an eSIM for someone else?
• How do I buy a Simfinity eSIM?
• I paid but did not receive my eSIM email. What should I do?
• When will I receive my eSIM after purchase?
• Where can I view my eSIM and balance after purchase?

• Can I install my eSIM before traveling?
• Can I still install my eSIM using a QR code?
• Can I transfer my eSIM to another device?
• Can I use the installation link or QR code more than once?
• How do I install eSIM on Android?
• How do I install eSIM on iPhone or iPad?
• How do I install my eSIM manually?

See all articles in Installation & Setup →

• Can I use my eSIM in a country not included in my plan?
• Can I use WhatsApp, Telegram, Google Maps and other apps?
• Do I need to turn on data roaming?
• How do I check my data balance?
• How long is my eSIM valid after purchase?
• My iPhone shows “Activating”. What should I do?
• Should I turn off roaming on my regular SIM?

See all articles in Activation & Usage →

• How do I set up APN?
• I cannot install my eSIM. What should I do?
• I deleted my eSIM. Can I install it again?
• I reset my phone or changed my phone. What should I do?
• My eSIM has a signal but no internet. What should I do?
• My eSIM is installed but the internet does not work on Android. What should I do?
• My eSIM is installed but the internet does not work on iPhone. What should I do?

See all articles in Troubleshooting →

• Are coupon-based purchases refundable?
• Can coupons be used with the free 100MB first-purchase offer?
• Can I apply a coupon after purchase?
• Can I pay with crypto?
• Can I top-up or refill my eSIM?
• Can I use more than one coupon code?
• Do I need to contact support before requesting a refund?

See all articles in Payments, Coupons & Refunds →

• Can I manually select a network?
• Can I use Simfinity eSIM on a cruise, airplane, or remote area?
• Does Simfinity guarantee coverage everywhere?
• Does Simfinity support 5G?
• Does Simfinity work in every country?
• What if I travel to a country not included in my plan?
• Where can I check Simfinity coverage?

See all articles in Coverage, Networks & Speed →

• Can I buy an eSIM in the Simfinity app?
• Can I manage my eSIM in the Simfinity app?
• I bought my eSIM on the website. Can I use the Simfinity app?
• Where can I download the Simfinity app?