Troubleshooting
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Most eSIMs configure APN automatically. If your eSIM does not connect, you may need to enter APN manually. Use the APN details shown in your Simfinity account, installation email, or More Details page for your specific eSIM. APN can vary by plan, destination, and provider. For many Simfinity pl...
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I cannot install my eSIM. What should I do?
First, make sure that your device is eSIM-compatible, carrier-unlocked, and connected to stable Wi-Fi. Then check the following: Open the installation email on the device where you want to install the eSIM. Use the Apple or Android installation link if available. If the link does not work, try ... -
I deleted my eSIM. Can I install it again?
No. In most cases, a deleted eSIM cannot be installed again with the same installation link or QR code. Do not delete your eSIM after installation unless Simfinity support asks you to do so. If you deleted your eSIM, contact Simfinity support with your order email, device model, destination cou... -
I reset my phone or changed my phone. What should I do?
If you reset your phone, changed your phone, or removed the eSIM profile, the eSIM may no longer be usable. An eSIM installation link or QR code can usually be used only once and cannot normally be transferred to another device after installation. Please contact Simfinity support with your orde... -
My eSIM has a signal but no internet. What should I do?
If your eSIM shows signal but mobile internet does not work, the issue is usually related to mobile data selection, data roaming, APN settings, balance, or network selection. Please check: Simfinity eSIM is selected for Mobile Data. Data Roaming is turned on for Simfinity eSIM. Your plan has re... -
My eSIM is installed but the internet does not work on Android. What should I do?
If your eSIM is installed on Android but mobile internet does not work, please check these settings first. Make sure you are in a country covered by your selected plan. Open Settings → Connections / Network & Internet → SIM Manager. Select Simfinity eSIM for Mobile Data. Turn on Data Roaming... -
My eSIM is installed but the internet does not work on iPhone. What should I do?
If your eSIM is installed on iPhone but mobile internet does not work, please check these settings first. Make sure you are in a country covered by your selected plan. Go to Settings → Cellular / Mobile Data. Make sure the Simfinity eSIM is turned on. Select Simfinity eSIM for Cellular Data / Mo... -
My eSIM is installed but the internet does not work. What should I do?
Please check the following: You are in a country covered by your selected plan. Your eSIM is turned on. Simfinity eSIM is selected for Mobile Data. Data Roaming is turned on for the Simfinity eSIM. Your regular SIM is not selected for mobile data by mistake. Your plan has remaining data balance ... -
My iPhone shows an error when scanning the QR code. What should I do?
If your iPhone shows an error while scanning the QR code, do not immediately try to scan the same QR code again on another device. First, check whether the eSIM has already been installed: Settings → Cellular / Mobile Data Look for a new eSIM or mobile plan, such as “Simfinity”, “Travel”, or a... -
My QR code does not scan. What should I do?
If the QR code does not scan, try the installation link from your Simfinity email first. If you still need to use the QR code: Make sure the QR code is clearly visible. Increase screen brightness if scanning from another device. Make sure your camera lens is clean. Check that your phone is conn... -
My QR code says it has already been used. What should I do?
An eSIM QR code or installation link can usually be used only once. If your QR code says it has already been used, first check whether the eSIM has already been installed on your device. On iPhone: Settings → Cellular / Mobile Data On Android: Settings → Connections / Network & Internet → ... -
What should I do before contacting support?
Before contacting Simfinity support, please check: Your device is eSIM-compatible and carrier-unlocked. Your destination is included in your plan coverage. Your eSIM is installed and turned on. Simfinity eSIM is selected for Mobile Data. Data Roaming is turned on for Simfinity eSIM. Your data ba...