Payments, Coupons & Refunds
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Are coupon-based purchases refundable?
No. Purchases made with coupon codes are non-refundable. Please check your destination, plan type, data amount, validity period, device compatibility, and coupon conditions carefully before completing the purchase. -
Can coupons be used with the free 100MB first-purchase offer?
No. Coupon codes cannot be combined with the free 100MB first-purchase offer. -
Can I apply a coupon after purchase?
No. Coupon codes must be applied before completing the purchase. Discounts cannot be applied after payment has been completed. -
Yes, crypto payment may be available at checkout. Please note that crypto payments may have additional limitations. Crypto payments are generally non-refundable, except in exceptional cases reviewed by Simfinity where technically and operationally possible.
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Can I top-up or refill my eSIM?
Top-up availability depends on your plan type and current plan status. For many Country and Regional plans, if your plan validity is still active, you may be able to add a top-up. The new validity period will depend on the selected top-up package, such as 1 day, 7 days, 30 days, or 90 days. For... -
Can I use more than one coupon code?
No. Only one coupon code can be used per order. -
Do I need to contact support before requesting a refund?
Yes. If your eSIM cannot be installed, activated, or used, please contact Simfinity support first. We need a reasonable opportunity to investigate the issue and confirm whether it was caused by a technical problem with the eSIM or service. Refunds are not automatic if the issue was caused by in... -
How do I use a Simfinity coupon code?
Enter your coupon code during checkout before completing your purchase. If the coupon is valid, the discount will be applied to your order total before payment. -
Refunds are reviewed case by case. Because Simfinity eSIMs are digital products, refunds are limited after the eSIM has been delivered, installed, activated, connected to a supported network, or partially used. If your eSIM cannot be installed, activated, or used due to a verified technical iss...
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How long does an approved refund take?
Approved refunds are usually processed within 5–15 business days. The exact timing may depend on the payment provider, card issuer, bank, country, and settlement systems. -
I bought the wrong country or plan. What should I do?
If you bought the wrong country, region, or data plan, please contact Simfinity support as soon as possible before installing or activating the eSIM. Do not install, activate, use, or delete the eSIM until support reviews your case. Please send your order email, the plan you bought, the destina... -
My coupon code does not work. What should I do?
Please check that: the coupon code was entered correctly the coupon has not expired the coupon applies to the selected product the coupon has not already been used your order meets the coupon conditions If the coupon still does not work, contact Simfinity support before completing the purchase. -
What happens if my data or validity expires?
If your data is used up or your plan validity has expired, you may need to buy a new package. If your plan is still active and top-up is available, you may be able to add more data from your Simfinity account. -
What information should I provide for a refund review?
Please provide: order email device model destination country screenshots of eSIM settings screenshots of mobile data settings ICCID, if available a short description of the issue Please do not delete your eSIM before contacting support. If the eSIM is deleted, Simfinity may be unable to verify, ... -
What payment methods does Simfinity accept?
Simfinity accepts several online payment methods at checkout. Available payment methods may include: debit and credit cards Apple Pay Google Pay PayPal crypto Payment availability may depend on your country, device, browser, and checkout options.