Account & Registration

• Can I change my email after purchase?

  If you need to change the email linked to your order or account, please contact Simfinity support. For security reasons, we may need to verify your purchase before making changes.

• How do I create a Simfinity account?

  To create a Simfinity account, enter your email address on Simfinity. We will send you a secure sign-in link by email. Open the email, click the link, and follow the steps to create or access your account. After signing in, you can choose your destination, view available eSIM packages, complete...

• I entered my email but did not receive the sign-in link. What should I do?

  First, check your inbox, spam, junk, and promotions folders. Make sure you entered the correct email address. If you still do not receive the email, enter your email again or contact Simfinity support for help.

• I entered the wrong email address. What should I do?

  If you entered the wrong email address before completing your purchase, enter the correct email address again and continue with the correct account. If you already completed a purchase using the wrong email, contact Simfinity support as soon as possible and provide your payment confirmation and ...

• Why do I need to enter my email before buying?

  Your email is used to create or access your Simfinity account and securely deliver your eSIM details after purchase. It also helps you access your order, view your eSIM, check your balance, and contact support if you need help.

• Why was I redirected to my Simfinity account?

  During sign-in, checkout, or account management, you may be redirected to your Simfinity account. This is where you can select packages, complete your purchase, access your eSIM details, and check your data balance.

• Will my eSIM be sent to the same email I used for registration?

  Yes. Your eSIM installation details are usually sent to the email address used for registration and purchase. Please make sure you enter your email correctly and keep access to that inbox.