Before You Buy

  • Can I buy an eSIM before my trip?

    Yes. We recommend buying and installing your eSIM before your trip while you have a stable Wi-Fi connection. After installation, keep the Simfinity eSIM turned off until you arrive at your destination. When you arrive, turn it on, select it for mobile data, and enable data roaming.

  • Can I make calls or send SMS with Simfinity eSIM?

    No. Simfinity travel eSIM plans are data-only. They provide mobile internet, but they do not include a regular phone number, voice calls, or SMS. You can use mobile data for internet-based apps such as WhatsApp, Telegram, FaceTime, Messenger, Google Maps, email, browsing, social media, and othe...

  • Can I receive SMS or OTP codes with Simfinity eSIM?

    No. Simfinity travel eSIM plans are data-only. They do not include a regular phone number, incoming SMS, outgoing SMS, or OTP verification messages. For bank OTP codes, verification SMS, or regular phone calls, please use your primary SIM or another phone number that can receive SMS. You can s...

  • Can I use eSIM and my physical SIM at the same time?

    Yes, on most dual-SIM compatible devices. You can usually keep your regular SIM for calls and SMS and use Simfinity eSIM for mobile data. In your phone settings, select Simfinity eSIM as the mobile data line. To avoid roaming charges from your home carrier, keep data roaming turned off for your...

  • Does my phone need to be unlocked?

    Yes. Your phone must be carrier-unlocked to use Simfinity eSIM. If your phone is locked to another mobile carrier, Simfinity eSIM may not work even if your device supports eSIM.

  • How can I check if my phone supports eSIM?

    Simfinity works with devices that support eSIM and are carrier-unlocked. To quickly check whether your phone supports eSIM, dial *#06# on your phone. If an EID number appears, your device usually supports eSIM. If you do not see an EID number and only IMEI/MEID appears, your device may not supp...

  • What is a carrier-locked phone?

    A carrier-locked phone can only use mobile service from the carrier it is locked to. To use Simfinity eSIM, your device must be unlocked and able to use eSIM services from other providers.

  • What is a Simfinity eSIM?

    Simfinity eSIM is a digital SIM for mobile data while traveling. You do not need a physical SIM card. After purchase, you receive eSIM installation details and can connect to mobile internet in supported countries. Use Simfinity eSIM for maps, messaging apps, social media, email, browsing, ride...

  • What should I check before buying?

    Before buying, please check: your device supports eSIM your device is carrier-unlocked your destination is included in the plan coverage the data amount matches your expected usage the validity period covers your trip the plan type matches your travel route: Country, Regional, Lifetime, or Unlim...

  • Where can I check compatible devices?

    You can check the updated list of compatible devices on the Simfinity website: simfinity.ai → Compatible Devices The page includes smartphones, tablets, laptops, and other supported eSIM devices.