Purchase & Delivery

• Can I buy an eSIM for someone else?

  Yes. You can buy a Simfinity eSIM for another person. However, the eSIM details and account access will be linked to the email address used during registration and purchase. If you are buying for someone else, make sure they have access to the installation email or forward the eSIM installation ...

• How do I buy a Simfinity eSIM?

  Browse destinations and plans on Simfinity, enter your email address, and open the secure sign-in link sent to your email. After signing in to your Simfinity account, choose your destination or region, select the eSIM package that matches your trip, and complete your purchase online.

• I paid but did not receive my eSIM email. What should I do?

  First, check your inbox, spam, junk, and promotions folders. Then log in to your Simfinity account and check whether your eSIM details are available there. If you still cannot find them, contact Simfinity support with the email used for purchase and your payment confirmation if available.

• When will I receive my eSIM after purchase?

  Your eSIM details are usually sent by email shortly after purchase. The email may include Apple and Android installation links, a QR code, manual installation details, and plan information. Please check your inbox, spam, junk, and promotions folders.

• Where can I view my eSIM and balance after purchase?

  You can view your purchased eSIM, plan details, and data balance in your Simfinity account where available. Your installation details are also usually sent to your email after purchase.