Help and FAQ

• What is data roaming?
• Can I just use WiFi in a hotel or a cafe?
• Is my Simfinity WiFi network secure?
• What is MyAccount?
• Can I use iMessage with my eSIM?
• Does Simfinity require any personal identification document?
• How to check the line ID of your active eSIM on multi-eSIMs device?

See all articles in General →

• How do I setup eSIM on my Android device?
• How do I set up eSIM on IOS device?
• How to setup eSIM on Samsung Galaxy S series?
• How do I set up eSIM on Google Pixel 3/Google Pixel 4?
• How do I setup eSIM on Windows 10 computers?
• Can’t connect my eSIM on Android
• Can’t connect my eSIM on iOS/iPhone

See all articles in eSIM setup guide →

• How can I test the products before my departure?
• How much is 1GB?
• What data speeds will I get with Simfinity?
• What causes unintentional data use and how do I prevent it?
• Can I receive my money back if I am not satisfied with the service?
• Can I use Simfinity eSIM with a locked phone? How can I find out if my phone is carrier locked or not?
• Can I transfer data between lines?

See all articles in Activation and Usage →

• What is Simfinity prepaid eSIM?
• What devices work with Simfinity eSIM?
• How can I purchase Simfinity eSIM? (Country Travel Plan)
• How can I purchase Simfinity eSIM? (Regional Travel Plan)
• How can I purchase Simfinity eSIM? (Lifetime Prepaid Travel Plan)
• What countries are covered by Simfinity eSIM?
• How many profiles may I download?

See all articles in Simfinity eSIM →

• What is the Lifetime Prepaid Plan?
• What is the initial balance on my data SIM?
• How do I refill my Simfinity balance?
• What forms of payment can I use to refill data?
• What is Auto-refill and how does it work?
• How do I enable Auto-refill?
• What is the Lifetime Bill Protection?

See all articles in Lifetime Prepaid Plan →

• Can I use Simfinity eSIM in Albania?
• Can I use Simfinity eSIM in Andorra?
• Can I use Simfinity eSIM in Australia?
• Can I use Simfinity eSIM in Austria?
• Can I use Simfinity eSIM in Azerbaijan?
• Can I use Simfinity eSIM in Belgium?
• Can I use Simfinity eSIM in Bulgaria?

See all articles in What countries are covered by Simfinity eSIM? →

• Which countries are covered by the Simfinity service?
• Does Simfinity assure 100% coverage in the area I am traveling to?