eSIM setup guide

How do I setup eSIM on my Android device?

There are two install options offered in this help guide, either "install using a QR code" or "manual install" Before starting the install, it is important you have the following three components: A strong internet connection - Ideally using a Wifi network or a good 4G connection An eSIM compat...

How do I set up eSIM on IOS device?

How to setup eSIM on Samsung Galaxy S series?

Before starting the installation process of your eSIM, please ensure you are connected to the Internet either using your mobile data or Wi-Fi network. Follow this guideline on how to install an eSIM on your Samsung Galaxy S20 / S20+ / S21 / S21+. 1. Head into your Settings > Connections 2. Ta...

How do I set up eSIM on Google Pixel 3/Google Pixel 4?

1. In Settings, go to Network & Internet > Mobile Network > Click on "+" 2. You can now scan your QR code or enter the code manually 3. When the device asks for your confirmation, click on Activate 4. The device will automatically install your profile 5. Choose Simfinity eSIM. Y...

How do I setup eSIM on Windows 10 computers?

First, make sure that your laptop is connected to the Internet. In Windows Search, type Mobile Plans and open the app. To add Simfinity eSIM profile to your Windows 10 laptop, you need to use a QR code that we send to you via email. Once you get it, do the following: Click on the Start button &...

Can’t connect my eSIM on Android

If you’re having issues with your internet connection, check if all your settings are set up correctly. Make sure that Data Roaming is turned on under settings. To update the Access Point Name (APN): Go to Settings > Network & Internet section > Mobile Networks > Access Point Name...

Can’t connect my eSIM on iOS/iPhone

If you’re having issues with connectivity issues with your eSIM on iOS, make sure you have completed all the steps to access data as per the instructions given on your eSIM website. Check the supported network on your eSIM website and to connect: Go to Settings > Cellular/Mobile > click o...

How can I share internet from my Android device?

To share your Simfinity connection to other devices, please see the instructions below Samsung Navigate to Connections > Mobile Hotspot and Tethering > Mobile Hotspot and toggle it on. A pop-up window will appear, where you can find the Wi-Fi password for devices that want to connect. Mot...

How can I share internet from my iOS device?

To share your data connection, please set up a personal hotspot on your iPhone or iPad (Wi-Fi + Cellular) as the suggestion below Go to Settings > Personal Hotspot and toggle it ON (if you don’t see Personal Hotspot in Settings, tap Cellular > Personal Hotspot). Make note of the Wi-Fi pass...

Autostart and Autorenew

All of our bundles are sold with autostart enabled. It is not currently possible for you to specify a date/time for the bundle to begin. The bundle will begin automatically as soon as it connects to a supported network with data roaming enabled. None of our bundles will autorenew. They are a on...

Can I use your eSIM with my locked phone?

If your device is locked by any carrier, it can only be used with a specific carrier's network only. This restricts your ability to use an eSIM from another provider, such as Simfinity. Unless you can unlock your device. You may contact your original carrier and request them to unlock your devi...

How do I set up my APN?

All of our eSIM's have an automatic Access Point Name (APN) and so manual programming is not necessary. However, if you do want to check or manually configure the APN, follow the steps below: iOS: Go to Settings Mobile/Celluar Data Under Mobile/Celluar Data plans select your eSIM Mobile/Cellu...

What is “PDP Authentication Failure”

This failure can be caused due to issues with your eSIM validity or settings. Check if: You have valid data remaining on your eSIM Your APN is set up according to the installation process You’re connected to a network supported by the eSIM (You can find the name of the supported network on your ...

How do I set up eSIM using the Direct eSIM Installation Link?

We have introduced a new installation method using a link that initiates the eSIM installation process on your iOS device. This method aims to simplify and streamline the eSIM activation experience. Compatibility This link works only on Apple devices (IPhones and IPads) with iOS 17.4 or later. ...