We have introduced a new installation method using a link that initiates the eSIM installation process on your iOS device. This method aims to simplify and streamline the eSIM activation experience.
Compatibility
This link works only on Apple devices (IPhones and IPads) with iOS 17.4 or later.
Availability
● The link is added to the Confirmation page users see after successful payment.
● Included on the line’s More Details page in the QR-code section.
● Sent via email after successful installation, along with the QR code and activation code.
Other Apple devices
● The link does not work on Apple Watch and cannot be clicked or used to install via the Apple Watch screen.
● It can be used on iPad tablets in the same way as on phones, by clicking on the link.
Instructions
Before starting the install, it is important you have the following three components:
- A strong internet connection - Ideally using a Wifi network or a good 4G connection
- An eSIM compatible device - If unsure, a list of compatible devices is provided here
- The device is not locked to one particular network - If unsure, an article has been provided to talk you through how to determine the "locked / unlocked" status of a device, click here
1) After successful payment, find the installation link on the Confirmation page, More Details page, or in the confirmation email.
2) Click the link using an Apple device with iOS 17.4 or later.
3) Tap "Continue" > Allow up to 10 minutes for the eSIM to Activate > Tap "Done"
4) There are two options available at this stage, we advise proceeding with option 4.1
4.1) Tap "Continue" and then move to Step 5.
OR
4.2) You have the option to modify the "eSIM Label" (the name of the eSIM) instead of using the default name.
If you would like to modify the eSIM label before moving to the next step;
Tap ">" (the right hand arrow) > Then either choose one of the preset label's or type the name you want to use in the "Custom Label" box > Tap "Done" > Tap "Continue"
In this example the name of the eSIM was changed to "My eSIM" using the custom label box.
Please note; Option 4.2 won't be offered to you if you have more than one eSIM already installed on your device, so a custom label can only be altered after the SIM install is complete.
5) Configure the following settings as suggested:
- Set Default Line to "Primary" > Tap "Continue"
- Set iMessage & FaceTime to "Primary" > Tap "Continue"
- Set Mobile Data to your previously chosen esim label, in this example "My eSIM"
Allow Mobile Data Switching is defaulted to off, choose you preference using the toggle > Tap "Done"
"Allow Mobile Data Switching" will allow your device to use mobile data from both lines depending on coverage and availability
The eSIM is now installed and configured.
Important: Data Roaming MUST be ENABLED in order for the eSIM to work
Go to "Settings" > Tap "Mobile / Cellular Data" > Select desired SIM > Move the toggle switch to "On"
Don't forget to turn on "Data Roaming" after install!