Activation and Usage

  • How can I test the products before my departure?

    To verify your Simfinity products are up and running, please ensure you have configured them correctly. • If you have a Simfinity eSIM, please make sure Simfinity eSIM is set as a primary plan for Mobile Data and if Data Roaming is enabled. Check your eSIM bundle’s info panel to find out if the ...

  • How much is 1GB?

    First, it’s worth explaining what each measurement unit is worth: Approximately 1,024 kilobytes (Kb) make up one megabyte (Mb). The next measurement up is gigabyte (GB), which is made up of 1,024 Mb. 1GB Data Package is great for occasional usage. To give you an idea of what a 1GB of mobile data...

  • What data speeds will I get with Simfinity?

    You will be able to enjoy 4G/LTE speeds on Simfinity-supported networks around the world. Additionally, select eSIM bundles offer 5G speeds in specific locations. However, actual speeds can vary based on several factors: Location: Your proximity to cell towers and the overall network infrastruct...

  • What causes unintentional data use and how do I prevent it?

    Some of the most common internet activities that may cause high data usage are: automatic system, mobile app, and cloud updates; prolonged video streaming sessions; online interactive gaming; movie/torrent downloads; photo synchronization and in-browser video/audio auto streaming.

  • Can I receive my money back if I am not satisfied with the service?

    Yes! No questions asked! We offer a Lifetime Money Back Guarantee for our products and services - https://simfinity.ai/refund-policy/ If you are experiencing technical difficulties, don't hesitate to get in touch with customer support before requesting a refund -  support@simfinity.ai (or use th...

  • Can I use Simfinity eSIM with a locked phone? How can I find out if my phone is carrier locked or not?

    Simfinity eSIM cannot be used with a locked phone. If you are unsure if your phone is carrier locked or not, you may easily check this by following the steps below. How to Check Locked/Unlocked Status on IOS Open Settings; Scroll down and tap on General; Then select About; If you see the No SI...

  • Can I transfer data between lines?

    We do support transferring data between lines under same account. Please note that conversion might happen when they subscribe different plans and 10% processing fee will be charged in this situation. Your balance can be increased or decreased depending on data prices. In case the two lines are ...

  • How can I save my data balance?

    To ensure you have control over your data usage and to avoid any unintentional charges, we recommend the following tips: Utilize Wi-Fi whenever possible: Look for Wi-Fi hotspots at your hotel, cafes, or restaurants, and connect to them to save on data usage. This will help you stay connected wit...

  • How to activate Data Roaming?

    On an Android device, take the following steps: Tap Settings, then choose Connections; Select Mobile Networks; Tap the switch to activate or deactivate Data Roaming. For iOS users: Tap on Settings > Cellular (or Mobile Data, depending on the country); Under Cellular Data Options, toggle Data...

  • How to manually choose the required network on Simfinity eSIM?

    On Android smartphone: Go to Settings > Connections; Choose Mobile Networks (if your device is running Android Lollipop, you will need to choose More Networks, then Mobile Networks); Choose Network Operators; Disable Automatic search and choose the required network from the list On iOS device...

  • I removed the eSIM from my phone. How can I add it again?

    Unfortunately the eSIM QR code is unique and can be used only once. If you delete it for any reason, you need to buy a new eSIM. To install eSIM, please scan the QR code (it can be found at More Details> QR code at the Line's managing panel in your account - https://myaccount.simfinity.ai/ ),...

  • Why I see my Simfinity balance and data usage on phone are not the same

    Please note that the data usage on your phone is not your real Simfinity balance. It's data warning with 2GB allowance. To check the data balance, please go to https://myaccount.simfinity.ai/, at the Line's managing panel in your account, choose the Line ID and you can see how much data you have...

  • What are the steps to transfer eSIM to a new device?

    The eSIM QR code is unique and can only be used once. It is tied to a specific device and cannot be transferred to a new device. In case you have lost or changed your phone, or if you have reset it, you will need a new eSIM Line. Simfinity now supports the transfer of eSIM to a new device. We of...

  • Why is my Simfinity eSIM stuck in activating in my iOS device?

    Sometimes, an eSIM gets stuck in activating mode in iOS devices. This might happen when the eSIM is installed but you haven't arrived at the destination country/region covered by the eSIM yet. As a result, it may show as "activating" or "activation failure". ****Please don't remove the eSIM fro...