General

• What is data roaming?

  Data roaming occurs when you use data connection outside of your carrier's coverage zone. Your mobile network can make substantial charges for roaming outside of your network coverage zone and you may end up with an enormous bill without realizing it.

• Can I just use WiFi in a hotel or a cafe?

  The most obvious way to minimize or eliminate data roaming fees is use only WiFi. Keep in mind that it is not a foolproof method for many of us because our phones or tablets are often needed most while we are on a move, and not while we are sitting in an internet cafe or a hotel lobby (remember t...

• Is my Simfinity WiFi network secure?

  No matter where your travels take you, your connection to the internet will be private and secure. Password protected encryption means you’ll never have to worry about questionable public WiFi networks and information leaks.

• What is MyAccount?

  My Account is your personal page at Simfinity where you can manage your lines, track your data usage, cancel lines when needed, etc.

• Can I use iMessage with my eSIM?

  Yes, you can use iMessage with our Simfinity eSIM. Please keep in mind that you may need to reset iMessage after installing your eSIM if you cannot access your iMessage. You can do so by following the steps below: 1. Go to Settings on your device 2. Go to Messages 3. Toggle iMessage OFF 4. To...

• Does Simfinity require any personal identification document?

  According to our Privacy policy, when ordering or registering on our site, you may be asked to enter personal information such as your name, email and shipping address. Please note that in case our alert system marks your order as fraudulent, we will need to confirm that the order was placed by ...

• How to check the line ID of your active eSIM on multi-eSIMs device?

  In order to better manage your cellular plans and avoid confusion, we suggest to change/ edit the names after installation. In case you have multiple lines and don't know which is which, please make sure you turn the questioned eSIM ON then follow the steps below. For iPhone: Open your Settings...

• Is my connection with Simfinity private? What is a Privacy IP address?

  With Simfinity you may be sure of a private internet connection as we provide you with a Privacy IP address. Privacy IP address prevents other websites from tracking your real location through an IP address. If you use your real IP address other websites can determine your real physical location...

• While scanning eSIM QR code, I receive the error "This code is no longer valid"

  You may receive this error message if QR-code might be partially scanned due to poor WI-FI connection or VPN is turned ON. Please turn off VPN and scan the code again or add manually using the activation code. In order to confirm whether the eSIM has been installed or not, please proceed as belo...